Ci2i has extensive experience in developing call centres. Our innovative business model consists of the following components:

We can assist you to design, build and operate your call centre along the principles of starting fresh and building a new centre or reengineering your existing call centre to take advantage of new innovations in processes and technologies, or to move in a direction that better supports the corporate goals, e.g. �green building�.

Because of our experience of working with so many different clients, both locally and internationally, we are able to present to you with many options, the benefits and risks of each, and allow you to select the best for your business. Ci2i will then manage the project through to implementation. We will also ensure that the benefits of the project are continuously measured and that improvements are regularly recommended to ensure that the goals and objectives of the project are achieved.

Achieving and maintaining consistently high service levels is often the primary purpose of the call centre. Defining the service levels correctly is crucial to ensure that the right measures are put in place, that the right behaviour is displayed by all staff (both frontline and support staff) and that the right outcomes are achieved. Ci2i has developed expertise in this field and will assist you to ensure that the following areas are set up appropriately and that the right measures are deployed:

Ci2i will also assist you to establish reward systems for staff to ensure that the right behaviour and achievements are recognised on a regular basis.